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课程名称
Course Name
Effective Business Communication Skills
课程描述
Course overview
Morning: Communication Styles
1.The 4 key personalities in professional life
   - Best Practice to understand your co-workers 
   - Quick questions to know 4 types of personalities
   - Practical exercises to differentiate others into personality types
2.Understanding rational/emotional/political communication styles
3.Organizational communication styles
   - Top-down,bottom-up,cross-functional and peer-to-peer communication
4.Applying the comunication styles to Email,Telephone call,Meetings and other interactions
Afternoon: Effective Business Communication
1.Listening skills
   - Why should we be a good listener
   - Developing empathy-How to be a better listener

2.Assertiveness & speaking up
   - How to have difficult conversations in a positive way
   - Stating and defending your opinions
   - Overcome fear of speaking up and replace with proactive communication
3.Influencing others 
   - Understand the six methods of influence-Apply influence in a multinational business environment
   - Learn to lead through influence
4.Wrap up, Review, and Feedback
参与者
Who should attend
   - Who works in one of Future 500 / Global 100 Companies 
   - Who have high demands and those want to enhance their competitiveness 
   - Who want to build confidence
课程目标
Objectives
 1. Communication Styles
   - Understand one's own personality type and how you prefer to communicate
   - Learn the four key personality types and strategies to communicate with them
   - Applying knowledge of communication styles to create best practices in face to face meetings, telephone calls and emails

2. Effective Business Communication 
   - Learn the skills to communicate in the organization
   - Apply the communication skills to have effective business working styles
   - Apply the communication skills to achieve better performance in the daily work
开始日期——结束日期
Start date and End date
2014-11-21——2014-11-21
价格
Price
3800
地址
Address
LOHAUS ( No.50 Yongjia Road)
讲师
Trainer

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